Sandy Villareal

sandy_v-2Sandy VillarealGuest Service Representative 

Home2 Suites Hilton Downtown San Antonio

Nominated by Gina Ruiz (GM)

Sandy has been an important asset to the front desk team. She is always there to assist a guest or fellow co-worker with anything they need. She has gone above and beyond her role as a front desk agent and always exceeds expectations. Sandy helped a stressed mother that was relocating to San Antonio who was traveling with her two, young children. Sandy stepped up to assist the mother as her two children were crying and upset. She grabbed a few snacks, crayons and paper to distract them while the mother checked in. The mother was so grateful to have those few quite minutes as she was checking into the hotel. That is one of the many ways Sandy exceeds expectations at the front desk.