Nominated by Jenny Hankins (GM)
Since the beginning of Lucia’s employment at the Courtyard Norman, she has always been a team player. She is always offering to help her fellow team members in the housekeeping department by volunteering to take on extra rooms when it is a full day. She is always willing to put in the extra work when requested, which is appreciated by her team members and leadership. Lucia can be found helping strip rooms, folding laundry and taking on houseperson responsibilities when needed. She is a delight and joy to work with and always respectful and friendly to not only her co-workers but the guests of the hotel, welcoming them with her warm friendly greeting, and engaging in conversation. Lucia’s hard work and attention to detail can be attributed to our cleanliness scores currently being at an all-time high. She is definitely an asset to the Courtyard team!