Policies and Procedures

It is our goal to become the most successful operator of hotels by achieving superior results and the highest levels of guest satisfaction.

We will do this through disciplined systems, aggressive guest service standards and maintaining the highest levels of professionalism, integrity, and hospitality.

We will continue to adopt and embrace a philosophy of developing the “best and brightest” hotel staff in the industry through sound hiring practices, a dedication to staff training, and development as well as fostering a management culture which embraces a results-driven commitment to excellence. Below you will find documentation for SHG’s Policies and Procedures:


2016 SHG Associate Handbook

2016 SHG Associate Handbook (Español)