Amanda Brown

amanda_brown_pictureAmanda Brown – Guest Service Representative

Hampton Inn & Suites Cedar Rapids

Nominated by Gary Schmid (GM)

Amanda is wonderful with the guests. She knows our frequent guests by name and knows that their preferences are. She is always looking ahead at arrivals and will ensure that guests get the rooms they prefer. On one particular day Amanda noticed that a room a guest had chosen was out of order for a maintenance issue. She called the guest and explained the situation and was able to find an alternate room which the guest loved. On another day a cab had been called to take a guest to the airport at 7am. The cab did not arrive and upon calling the service it was found that they had forgotten our guest. Since she was just leaving for the day, she took the guest in her car to the airport so that he would not miss his flight.